Dia from Encino, California () We enrolled in eHarmony and, contained in this couple of hours, decided to terminate as I would personally receive other sites I prominent. We went through the site and is educated to call a keen 800- amount. I was advised that because We in earlier times got an account (that i when you look at the good faith experienced is actually closed) they’d close the brand new membership if i wished however they manage perhaps not reimburse my credit card to the $251 on the you to definitely-year registration. Y off Vancouver, Canada () We accompanied eHarmony set for a-one-year-subscription from $250 (step three monthly installments from $).

We finalized my personal account on the internet and emailed a customer attributes representative. My Summer bank card declaration means that eHarmony enjoys billed me personally $ getting another fees. We emailed the business to attempt to manage this dilemma but the fresh response I experienced right back is actually they aren’t capable cancel my personal subscription additionally the third commission could be billed into the . Their reimburse policy is quite vague and you will misleading. Its customers services rep. Courtney regarding Venice, Ca () In my opinion eharmony provides not the case advertising. In the first paragraph of the email they promote another promote regarding 90 days towards the cost of 1.

Therefore. Wayne out-of Coconut Creek, Fl () I’ve found this company is extremely misleading. They encourage great matches, nevertheless the of those that they delivered me was certainly not. I authorized to make use of their free eight-go out demonstration. They didn’t work with myself, therefore i made an effort to cancelled online however, We acquired an email saying I experienced to-name during regular business hours. The individual We spoke so you can spoke me off canceling of the providing me a different sort Estonio mujeres of seven free weeks. I tried it again nonetheless wanted to terminate but so it date the individual We talked to was really rude and you will said I experienced moved through the 7 days trial. She told you I’m able to maybe not score a reimbursement and told myself just to keep using the time which i had already repaid to own.

A month after, I found the support are terrible and not appointment my personal needs, thus i decided to terminate the support

We informed her that i was not wanting due to their functions however, she told you too crappy, you aren’t getting a reimbursement. Miranda away from Clarksville TN () I enrolled in a-year on eharmony becuase of great “deal”. I became subscribed to each week and you can decided to cancel my functions (I experienced a slim distance criteria plus in 6 months We got more than 50 fits, if you ask me it actually was too crazy there is actually not a way to truly browse as a consequence of all that with ease). It turned out which i is 8 hours at night go out restrict and they’ll not reimburse the currency. I told all of them they can charge me personally for the entire month, just not the entire year and so they did not invest in it.

But, because you understand, around the bottom of your webpage, on the second so you’re able to past section, it alter to 3 weeks into the price of step one Each Month

I have attempted numerous times to locate ahold of someone and you will they remain informing us to build a letter, that i performed and you will had a basic setting letter straight back how they might maybe not assist me and that they were planning to obtain currency, (exactly who anticipates grievances in only page in the present go out? I’ve canceled my credit and you will intend to report one later on fees given that fraudulant. For the time being I’m able to continue steadily to ask Louise Guerin (Consumer Relations Movie director) to possess a simple solution. Yveth off Lanham MD () Very disappointed, I siged right up to have thirty day period demonstration, payed the subsription, the started thirty day period because the, I have emailed eharmony, terminated new subscription, they haven’t yet taken care of immediately myself, or came back my mony. They won’t number an unknown number so you can customer service otherwise bring a current email address to save an open comunication.